Airbnb hosts

Short-term rentals are judged on details, in public, by people who were there for two nights.

A running toilet is a one-star sentence. A slow drain is a paragraph in a review that sits on your listing for a year. Neither is an expensive fault, and both are entirely avoidable with a check that takes minutes — if somebody who knows what to look for is doing the looking.

What we do for hosts

Between-guest checks against a list you set, with the plumbing checks added that a cleaner is not expected to make.

Plumbing and fixture checks — drains running freely, water pressure at every outlet, under every sink, every toilet checked for a running fill valve, sealant and grout, shower screens and seals.

Repairs on the visit that found them, wherever the part and the time allow.

Wear that short-term guests cause faster than tenants do — fixtures used hard, appliances run constantly, seals and sealant that age in months rather than years.

The non-plumbing list too — fixings, doors, locks, keyboxes, furniture that has started to move, trim that has taken a knock.

A report back on what was found and what was done, so you know what state the property is actually in rather than assuming.

Working to a turnover window

Turnovers run against a clock, and the clock is not ours. Give us the window and the access arrangement — a keybox, a cleaner already on site, building management, a concierge — and the visit happens inside it.

Where a job genuinely will not fit the window, we say so at the quote rather than at the door. A host who knows on Tuesday that a repair needs three hours can move a booking. A host who finds out on Friday afternoon cannot.

Why this works better with a plumber

Most of what fails between guests is plumbing, or one step from it.

Send a general handyman and you get a list of things that are wrong. Send a licensed plumber — Lic. #CFC1433820 — and the problem gets fixed on the visit that found it, not on a second visit next week with a guest in between.

That is the whole economic argument for doing it this way. The second visit costs more than the first repair did, and the guest who stayed in between wrote the review.

Hard water, and what it does to a listing

South Florida water is hard, and short-term rentals feel it faster than homes do because everything runs more.

Scale builds in shower heads and reduces the pressure a guest notices immediately. It stiffens faucet cartridges until they drip. It shortens the life of a water heater, which in a rental fails as a cold shower at seven in the morning on the last day of a stay.

None of it is dramatic and all of it is predictable, which makes it exactly the kind of thing worth catching on a scheduled visit rather than discovering through a review.

Tell us the property and the turnover pattern and we will come back to you in writing.